Refund Policy

 

Last Updated: September 5, 2025

At MOUNI RAJASHEKAR COLLECTIONS, we are committed to ensuring customer satisfaction. If you are not satisfied with your order, please review our refund guidelines.

1. Eligibility for Refund

• Refunds are applicable for damaged, defective, or incorrect items received.

• Requests must be submitted on the same day of delivery.

• Items must be unused, unwashed, and in their original packaging with all tags intact.

2. Non-Refundable Items

• Customized/personalized products are non-refundable.

• Discounted, clearance, or promotional items may not be eligible unless defective.

• Manufacturer-warranted products must be addressed directly with the manufacturer.

3. Refund Process

• Customers must contact Customer Service with the order number, product images, and issue details.

• Approved refunds will be processed within 6-8 business days.

4. Refund Method

• Refunds are credited to the original payment method.

• For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit after verification.

• Processing times may vary depending on bank policies.

5. Additional Terms

• Refunds may be denied if items do not meet return conditions.

• Return shipping costs are the customer's responsibility unless the issue is due to our error.

• Non-compliant refund requests will not be processed.

For assistance, contact our Customer Service Team at 9550831402  or mounirajashekarcollections@gmail.com. We are here to help!